Managed Services and Support
Maximize your investment
Stuck and need help NOW but can’t get to the right person at Salesforce support or can’t wait two days for a response? Need some time with a Salesforce guru to talk through some proposed configuration changes? Don’t have a full-time Administrator at your company and you’re a little nervous about configuring Salesforce without backup? Need a support resource to make updates to your Salesforce settings? Administrator overloaded and chasing a deadline?
Choose a plan that works for you.
At Cloud2 Solutions, we keep things simple, offering three service and support packages starting as low as $1500 per month. Let us help you manage your Salesforce environment with on-demand dedicated and certified salesforce administrators.
Silver
The “Silver” Program helps you get started and build a solid foundation for success. Allow us to be an extension of your team for all Salesforce CRM related-matters. The Silver program includes the following:
- Hours per Month – 10
- Contract Length – 6 or 12 months
- Planning Meeting – 1 hr per month
- Response Time – Next Day
Gold
Our most popular, The “Gold” Program helps you get more value out of your investment with the inclusion of the following:
- Hours per Month – 20
- Contract Length – 6 or 12 months
- Planning Meeting – 30 min. weekly
- Response Time – Same Day within 4 hrs.
- Strategic Consulting/Road mapping – Bi-annual review
Platinum
Our All In plan, The “Platinum” Program insures a deep connection to our staff and the best value and ROI for your company. Included in the Platinum Program are:
- Hours per Month – 40
- Contract Length – 6 or 12 months
- Planning Meeting – 1 hr. weekly
- Response Time – Same Day within 2 hrs.
- Strategic Consulting/Road mapping – quarterly review
- Monthly Rollover Hours – 4 hrs.
